Misaligned specifications, distorted practices, and you may a misguided feeling of achievement. no, I am not saying making reference to college graduates. I’m speaking of the difficulties for the reason that utilising the completely wrong metrics on your own team. You may have seen advice for example record mediocre consumer success and you will dropping angle into the difference within the profitability or contrasting customer service reps toward calls treated without regard for the quality of the action. I want to supply a fast-bake menu for choosing the right metric.
Step 1: Lay the brand new perspective
step one. Determining dilemmas.